Everything You Need to Know About the MyWinners Help Center
Whether you're placing your first horse racing bet or you're a seasoned pari-mutuel player looking to explore greyhound racing and Jai-Alai, the MyWinners Help Center is your go-to resource for every question, query, and how-to guide you'll ever need.
Built to complement the MyWinners platform — the fast, legal, and licensed destination for horse racing, sports betting, and gaming in the US — the Help Center puts expert guidance at your fingertips 24/7, without the hold music.
Here's a complete guide to what you'll find inside, and exactly where to go when you need it.
Getting Started with MyWinners
New to the platform? The Getting Started with MyWinners section walks you through everything from downloading the app to setting up and managing your account. It covers registration, identity verification, and how to get betting-ready as quickly as possible.
If you've recently migrated from another platform, there are also dedicated transition guides available:
New MyWinners Account Activation — For customers moving from the old MyWinners or 123Bet to the new MyWinners platform, including how to transfer your balance.
About MyWinners
Want to understand who we are before you bet? The About MyWinners section covers the story of the platform, our licensing, our relationship with Sportech, and why MyWinners is the fun, safe, and legal choice for racing, sports, and gaming fans across the US.
Funding Your Account
Depositing and withdrawing should never be complicated. The Funding Your Account section covers all available deposit methods, withdrawal options, processing times, and how to manage your funds securely. With 15 detailed articles covering everything from e-wallets to bank transfers, you'll always know exactly where your money is.
How to Bet with MyWinners
MyWinners offers more ways to bet than almost any other platform. The Betting with MyWinners: Online, Mobile, and In-Venue Options section breaks down every available channel — whether you prefer betting through the website, the mobile app, self-service kiosks, or telebetting.
If you're new to pari-mutuel wagering specifically, the Understanding Betting with MyWinners section is essential reading. With 22 articles explaining how odds work, how pools are calculated, and how different bet types function, it demystifies the mechanics and helps you make smarter wagers.
Betting on Horse Racing
Horse racing is at the heart of what MyWinners does. The Betting on Horse Racing section is the most comprehensive in the entire Help Center — 68 articles covering everything from the basics of how to place a bet online, to advanced exotics like exactas, trifectas, and superfectas.
Some of the most popular articles include:
What is Pari-Mutuel Betting? How Horse Racing Wagers Work in the US
Horse Racing Terminology for Beginners: Essential Betting Terms Explained
Betting on Greyhound Racing
Greyhound racing is fast, exciting, and available right here on MyWinners. The Betting on Greyhound Racing section covers the history of the sport, how to read a greyhound card, and everything you need to start wagering with confidence.
Betting on Jai-Alai
Jai-Alai is one of the world's fastest ball sports — and one of the most unique betting experiences available on MyWinners. The Betting on Jai-Alai section introduces the game, explains how pari-mutuel wagering applies to it, and gets you ready to place your first Jai-Alai bet.
Games to Play and Win
Beyond racing, MyWinners offers a full suite of games. The Games to Play and Win section — the largest in the Help Center with 86 articles — covers everything from Reels Games and virtual racing to jackpots and contests. Whether you're looking for the thrill of a live race or something to play between cards, this section has you covered.
Winners Venues in Connecticut
MyWinners isn't just an online platform. Connecticut residents can also bet in person at Winners retail locations across the state. The Winners Venues in CT: What to Know Before You Go section covers how to use betting terminals, what assistance is available on-site, and how to take advantage of in-venue promotions.
Promotions and Loyalty Rewards
MyWinners rewards its players. The Betting Promotions and Loyalty Rewards section explains every current bonus offer, how the loyalty points programme works, and how to get the most value out of every bet you place.
Responsible Gambling
Betting should always be fun. The Responsible Gambling at MyWinners: Bet Smart, Stay Safe section provides the tools and resources you need to stay in control — including how to set personal limits, take a break from betting, and access external support if you need it. As a licensed operator, responsible gambling isn't just a policy for us — it's a priority.
Support When You Need It
Something not working as it should? The MyWinners Support section resolves the most common technical issues, including login problems, payment errors, geolocation issues, and streaming glitches — quickly and without needing to contact us directly.
Legal and Policies
For full transparency on our rules, terms, and how we handle your data, visit the Legal and Policies section. With 16 articles covering everything from our terms of service to our privacy policy, you'll always know exactly where you stand.
Visit the MyWinners Help Center
The MyWinners Help Center is available around the clock, completely free, and regularly updated by our team. Whether you have a quick question or need a detailed walkthrough, you'll find the answer there — fast, clear, and without the hold music.
Place bets at app.mywinners.com, or download the MyWinners: Racing & Sports app on iOS here or Android here.
Frequently Asked Questions
What is the MyWinners Help Center?
The MyWinners Help Center is a free, publicly accessible knowledge base at help.mywinners.com that covers every aspect of the MyWinners platform — from account setup and deposits to betting guides, responsible gambling tools, and technical support. It is available 24/7 and updated regularly by the MyWinners team.
How do I find help with my MyWinners account?
Visit the MyWinners Support section for help with login issues, payment problems, geolocation errors, and other account queries. If you need help getting started, the Getting Started guide covers account creation, verification, and first-time deposits.
Where can I learn how pari-mutuel betting works?
The Understanding Betting with MyWinners section explains pari-mutuel wagering in full — including how betting pools work, how odds are calculated, and how different bet types (win, place, show, exotics) function. The article What is Pari-Mutuel Betting? is a good starting point.
Does MyWinners offer responsible gambling tools?
Yes. MyWinners provides a full suite of responsible gambling resources, including deposit limits, session limits, self-exclusion options, and links to external support organisations. All tools are detailed in the Responsible Gambling at MyWinners section of the Help Center.
Can I bet with MyWinners in person as well as online?
Yes. In addition to the website and mobile app, MyWinners operates retail betting venues in Connecticut. The Winners Venues in CT section of the Help Center covers locations, how to use self-service terminals, and what to expect when betting in person.
