Get in touch
Contact Us
A bad beat is one thing. A locked account or a deposit that won’t go through on a Saturday afternoon card is another. That’s the stuff our Customer Support team handles, and they’re good at it.
Whether you need help with your account, a deposit or withdrawal, or placing a bet online, by phone, or in person, we’ve got your back. You can reach us via live chat, email, phone, or by stopping into a Winners venue in Connecticut. Pick whichever fits how you like to talk to people.
Contact MyWinners via Live Chat
Live Chat is the fastest way to get an answer. You can open a chat from:
You can start a chat from:
The MyWinners Help Center
The MyWinners website or app (chat icon in the lower right corner)
Our live team is on hand:
Monday through Wednesday from 10:00am–6:00pm ET
Thursday through Saturday from 10:00am–10:00pm ET
Sunday from 11:00am–8:00pm ET.
Outside those windows, our AI support agent Winnie is on duty around the clock. If she can’t resolve your query, leave a message and a real person follows up the moment live agents are back online.
Emailing MyWinners Customer Support
Not everything needs an answer in the next five minutes. If your question can wait, or you’ve got a longer story to tell, email is the move.
Email is ideal for:
Verification and account-related questions
Deposit, withdrawal, or rewards issues
Requests for past betting or transaction history
General feedback or support inquiries
Calling MyWinners Customer Service
+1 800 468 2260
Some things are just easier to say out loud than type into a chat box. That’s what the phone line is for. Call and speak directly with a Customer Support agent during live support hours (see above).
Phone support is best for:
Time-sensitive account issues
Problems placing or confirming a bet
Questions that are easier to explain verbally
This number should not be used for Telebetting.
Bet by Phone With MyWinners Telebetting
+1 800 468 2238
If you’re old school and you’d rather have a live operator take your bet, that’s what Telebetting is for.
Telebetting lets you:
Place bets with a live operator
Ask about race cards, odds, and bet type
Get help if you’re new to phone betting
Standard MyWinners account rules and betting limits apply.
Visit a Winners Venue in Connecticut
Sometimes you just want to watch the race on the big screen with a crowd instead of a phone in your hand. MyWinners operates licensed Winners and MyWinners venues across Connecticut for exactly that. Catch live racing, bet Fanatics sports betting, and get customer service, all in the same room.
At a Winners venue you can:
- Place bets in person at the counter or self-service kiosks
- Watch live racing on big screens
- Get help with your MyWinners account, deposits, and withdrawals
👉 To find your nearest location, visit the Venues section.
Head Office Mailing Address
Sometimes you just want to watch the race on the big screen with a And if you need to put something in writing, formally, here’s where it goes:
MyWinners
One Hamden Center, 2319 Whitney Avenue, Suite 5-a, Hamden, CT 06518, USA
Just know this is a mailing address, not a place to walk in and say hello. For that, use Live Chat, email, phone, telebetting, or a Winners venue.