Frequently Asked Questions

MyWinners is a licensed, live parimutuel betting platform in the United States. It holds the exclusive license in Connecticut and lets you bet on horse racing, greyhound racing and Jai Alai online, through the app, by phone and at Winners venues across the state. Read more.

You need to be at least 18 years old. The minimum age rises to 21 in Alabama, Arizona, Indiana, Iowa, Kansas, New Hampshire, North Dakota and Washington. You also need to be physically located in a state where parimutuel betting is legal when you place a bet.

Online horse race betting is blocked in Alaska, Georgia, Hawaii, South Carolina, Texas and Utah. If you’re in one of those states, you can’t place a bet on MyWinners until you’re somewhere it’s permitted. Check the state rules.

No. Online betting is open to customers 18 and over wherever it’s legal, not just Connecticut residents. What counts is where you are when you bet, not where you live. A Texas resident visiting New York can bet while they’re in New York.

Racing is the core of the platform: horse racing, greyhound racing and Jai Alai from tracks across the US and around the world. You’ll also find Reels games, Jackpot games (V64, V75 and V86) and virtual sports such as Speedway and Motocross, with Contests on the way. Reels games settle on real racing results and aren’t currently available in Connecticut. Explore the games.

iPhone users can get it from the App Store. Android users download it straight from MyWinners using the Android APK link rather than Google Play. Only the current app and website are supported, so delete any older version first.

Yes. You can bet on desktop or mobile browser at app.mywinners.com, in person at any Winners venue in Connecticut, or by phone through telebetting on 1 800 468 2238. All of these channels share one account and one balance.

Yes. MyWinners operates under state licensing for parimutuel betting and follows federal identity and anti money laundering rules. That’s why you verify your age, identity and location before you bet. Licensing details.

Enter your full name, email address and date of birth, then choose a password and accept the terms. Verify your email if asked and your account goes live straight away. Signing up is free, and you only spend money when you deposit to bet. Step by step guide.

MyWinners may ask for your full legal name, date of birth, address, phone number and the last four digits of your Social Security number. It never asks for the full number. Some accounts also need a copy of a government issued photo ID before betting or withdrawing.

US only allows betting from approved states, so MyWinners confirms where you are each time you bet. It checks GPS on mobile and WiFi and IP data on desktop. Keep location services switched on for the app or browser. Geolocation help.

No. A VPN or proxy blocks you from betting, even when you’re physically in a legal state. Using one to disguise your location also breaks the terms of service and can lead to account suspension, so switch it off before you log in.

Tap “Forgot Password?” on the login screen and MyWinners sends a secure reset link by email or SMS. Several failed login attempts in a row lock the account temporarily. If you can’t access your registered email, contact support to verify your identity.

Turn on two factor authentication under Account Settings, then Security. You can review every logged in device under Devices and Sessions. The mobile app also supports fingerprint and face login. Security guide.

Your Account ID is a unique number tied to your account that never changes. Support uses it to find your account quickly and securely. In the app, go to Menu, then Profile. Only share it with official MyWinners support.

The old platform closed on January 26, 2026, so you need to activate your account on the new MyWinners once. Enter the email address from your old account and your date of birth, verify your email, then set a new password. Your balance moves across automatically, and earlier rewards points were converted to cash. Activate your account.

You can fund your account with a credit or debit card, online banking, PayPal, Venmo, Cash App or Bitcoin. Cash works too, through PayNearMe, at a Wells Fargo branch or at any Winners venue in Connecticut. See every deposit method.

Cards and PayNearMe usually land instantly, and so does cash at a Winners venue. Online banking takes one to two business days to clear.

No. MyWinners doesn’t charge to deposit, but your bank or card issuer might. Some banks treat a credit card deposit as a cash advance and add their own fee, so check with your card provider. About cash advance fees.

The minimum is $10 for cards, online banking, PayNearMe and cash at a Winners venue. Online banking caps out at $1,000 per day, PayNearMe at $500 and venue cash deposits at $1,000.

ACH and prepaid cards take one to three business days. Wire transfers and Venmo take one to two business days, and a check by mail takes five to ten. Verified accounts can usually collect in person at a Winners venue straight away. MyWinners charges no withdrawal fees.

Before your first withdrawal, or for larger amounts, MyWinners may ask for government issued ID and proof that you own the bank account. If your winnings pass IRS reporting thresholds, you’ll also need to complete a tax form. These checks keep your money safe and meet federal rules.

No. Online, app, telebetting and venue activity all run through one account, so you have one balance. A deposit made through any channel shows up instantly across all of them. How your unified account works.

Every bet of the same type, such as Win or Exacta, goes into one shared pool. When betting closes, the track takes a small percentage known as the takeout. The winning tickets split what’s left. You bet against other players rather than against a bookmaker. How parimutuel betting works.

Parimutuel odds move as money comes into the pool. Final odds and payouts depend on the total pool and how many people backed the winner, so they aren’t locked in until betting closes. The more people who pick the same result, the smaller each share.

Log in and pick your track and race. Choose a bet type, tap your selections, enter your stake and add it to your bet slip. Check the details, then tap Place Bet. Full walkthrough.

Most straight bets start at $1, and many exotic bets start at 10 cents. Minimums can vary by track and bet type, so check the bet slip before you confirm.

Straight bets cover Win, Place and Show. Exotics let you pick finishing order with Exacta, Trifecta and Superfecta bets. Multi race bets include the Daily Double, Pick 3 and Pick 4. Exotic bets explained.

You can cancel a bet . How you do it depends on how the bet was placed. Online bets of $750 or less can be cancelled up to one minute before post time from your MyWinners account, within your weekly cancellation limit. Venue bets can only be cancelled in person at the cashier counter, and Telebet bets are final once the call ends.

Yes, for eligible customers in supported states. You need to be logged in, and some tracks also need a funded account or an active bet. Streams need at least 5 Mbps, and replays usually appear 30 to 60 minutes after a race. Streaming help.

Churchill Downs Incorporated controls the betting rights for its tracks. MyWinners holds a Connecticut only license for them. Customers outside Connecticut can’t bet on Churchill Downs, Fair Grounds, Turfway Park or Presque Isle Downs. Every other track stays open, including the Preakness and Belmont Stakes. More on this.

There are nine Winners venues across Connecticut: Hartford, Manchester, Milford, New Britain, Norwalk, Waterbury and East Haven, plus Winners at Bobby V’s in Stamford and Windsor Locks. You need to be 21 or older with valid photo ID to enter. Inside you can bet on racing, play Connecticut Lottery games and Keno, and deposit or withdraw cash. Find a venue.

Sports betting at every Winners venue runs through Fanatics Sportsbook, using self service kiosks with staff on hand to help. It covers the NFL, NBA, MLB, NHL, college sports, soccer, golf and MMA. Fanatics Sportsbook accounts and balances are separate from your MyWinners account. Sports betting at venues.

New online customers get a 50% bonus on their first deposit, up to $250 in Bonus Cash. It lands in your Bonus Wallet instantly with no promo code needed. Card, PayNearMe, Venmo, ACH, PayPal and Bitcoin deposits qualify. Welcome offer terms.

You join automatically and earn points on every eligible bet. Five tiers run from Bronze to Black based on your rolling 30 day betting total, with earning rates rising from 2 points per $1 at Bronze to 10 points per $1 at Black. Every 400 points is worth $1, and points don’t expire. Rewards guide.

Customer care can set deposit limits, betting limits, session time limits and cool off periods for you. Lower limits apply right away, while increases take 24 hours. You can also self exclude for 6 months, 1 year, 5 years or permanently. Free, confidential help is available on 1 800 GAMBLER or through the Connecticut Council on Problem Gambling on 1 888 789 7777. Responsible gambling hub.

Live chat, email and phone support on 1 800 468 2260 run Monday to Wednesday 10am to 6pm ET, Thursday to Saturday 10am to 10pm ET and Sunday 11am to 8pm ET. An AI assistant answers questions 24/7 outside those hours. Find the chat icon in the lower corner of the website, app or Help Center. Contact options.